In this episode of Digital Humans, hosts Georg Seiler and Jessie Tung are joined by Clelia Lancelot, Manager of the Enterprise Customer Success team at Atlassian, to discuss the evolving role of customer success in the digital age.
Clelia shares her journey from advertising to SaaS and explains how customer success goes beyond traditional support by aligning digital solutions with client goals to drive long-term value. She explores how customer success teams can thrive in today’s digital landscape and why customer success is more important than ever.
Clelia shares lessons on scaling teams, strategic planning, and leadership, highlighting how digital tools are reshaping customer success by helping teams proactively meet client needs and optimize adoption.
Packed with actionable insights, this episode is a must-listen for anyone looking to elevate their customer success strategy and thrive in a digital-first world.
Don’t miss Clelia’s expert advice on succeeding in customer success.
Show Links:
Clelia Lancelot, LinkedIn - https://www.linkedin.com/in/clelialancelot/
Atlassian - https://www.atlassian.com
About the Digital Humans Podcast Series
An exploration of the role of humans in an increasingly digital world, the Digital Humans Podcast brings experts together to discuss technology, learning, change management, and more.
Hosted by Georg Seiler and Jessie Tung (Directors, Ludic Group), this monthly podcast offers insightful conversations on navigating the digital landscape.
The Digital Humans Podcast is presented by SmartLab - The Digital Experience Platform for events, learning, and change management.
Digital Humans is inspired by the bestselling book of the same name by Paul Ashcroft and Garrick Jones (Co-Founders & Partners, The Ludic Group).
About Digital Humans: Thriving in an Online World
Digital Humans - Thriving in an Online World by Paul Ashcroft and Garrick Jones (Directors and Partners, Ludic Group) is a dynamic guide to transforming organizations into agile, human-centric digital enterprises. Drawing from diverse disciplines like complexity theory and anthropology, the authors offer practical insights and illuminating case studies to navigate the complexities of the digital landscape. This engaging blueprint is essential reading for executives and business leaders seeking to harness the power of digital transformation while keeping humanity at the forefront.
Get your copy of Digital Humans: Thriving in an Online World on Amazon
The Digital Humans Podcast is a Ludic Group podcast and presented by Smartlab
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The Digital Humans Podcast is executive produced by Melanie Price, John McGinty, and Jessica Wickham edited by Danny Cross, with artwork by Alex Matthews and scribed images by Ludic Creatives. The podcast is bought to you by SmartLab.
